FAQs

When using the handset as recommended, side effects are rare. Redness and swelling is the most common side effect from IPL, which will quickly subside after treatment.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. The light energy will be more attracted to the pigments in the skin, rather than the melanin in the hair which can cause a reaction in the skin and blistering. You should always go around your tattoos.

If you have recently been sun tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. The same applies for sun beds. We advise removing all artificial tan before using our handsets, as the light energy may be more attracted to the pigments in the skin, rather than the melanin in the hair. You can reapply the tan after your session once the skin has relaxed.

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

Eye protection is advised; better to be safer than sorry.

Yes, you must shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be in tact for IPL to be effective. This means no waxing, plucking, threading, epilating etc.

IPL is suitable for all but the darkest skin tones. This is because the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair. And since people of colour have a lot of melanin, treating their skin would be risky as they’d be more prone to burns and permanent damage from using IPL. In addition blonde, red and grey hairs can be difficult for IPL to treat due to the hairs’ lack of melanin. Refer to the skin tone chart below to see whether or not IPL is suitable for you.

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey coloured hair.

All forms of IPL hair removal require some maintenance, or eventually the hair will start growing back over time. After completing your initial sessions with our handsets you will only have to use your handset once every 3 months to maintain smooth, hairless skin. 

Yes, we do! We have absolute confidence in providing you with the best at-home IPL Hair Removal Handset in the world. That’s why we’re proud to offer our 60-day 100% Money-Back Guarantee. You can read more about it here!

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at info@theelettra.com

One of the biggest advantages of IPL is that it is far less painful than alternative methods of hair removal. Most customers explain the feeling as a warm sensation on the skin.

The device emits a broad spectrum of light which is absorbed by the pigment located in the hair follicle (pigment gives hair its colour). When the pigment in the hair follicle absorbs the IPL light, the light energy is converted into heat, resulting in thermal damage to the hair follicle. This thermal damage causes delayed regrowth of the hair or permanent destruction of the hair follicle. Treated hairs naturally fall out over the course of a few days to 1-2 weeks.

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed. There is no need to use it more than once a week, as IPL is only effective in the growing phase of your hair cycle.

Cleaning of the handset is advised after each use. You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after treatment. Ensure your handset is powered off, and not plugged in before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry).

Our handsets have 8 different levels of intensity that ranges from 7.82 - 15.31J.

Definitely! Our handsets are suitable for both men and women.

Yes, this is completely normal. As the light energy is heating the hair, you may smell a slight burning smell; However this just means there may be some hairs that have not been shaved. Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session.

IPL will not be suitable for you if you have epilepsy.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

We advise that users of our handsets are 18 and older.

Our device is built with advanced features that other devices won’t have:

LED Display Screen to visibly view the device settings. Skin Rejuvenation Setting with benefits of regenerating collagen, wrinkle reduction and an acne Integrated Safety Sensor Glide. The device also includes a Flash Mode for treating large areas fast without pressing any buttons, as well as eight Adjustable Light Settings for a personalised treatment.

Our handsets have been designed to be suitable for at home use, so they are gentle on skin. This means that it is suitable for sensitive skin types!